FAQ & troubleshooting
Quick answers to the most common account problems.
I didn't get the verification / reset email
Check spam, and confirm you used the right address. You can request a new email from the sign-up or forgot-password screen. Links expire — request a fresh one if it's been a while.
My email link says it expired or is invalid
Links are single-use and time-limited. Start the action again from the app to get a new link.
I can't change my email
If you belong to a business organization, your email is managed by that organization — contact your admin. Otherwise you can change it yourself (see: Changing your email).
I can't disconnect my account / "only sign-in method"
You can't remove your last way to sign in. Set a password or link another account first, then disconnect (see: Set or change your password).
Why can't I open an app?
You or your organization may not have access to it. See: App access.
I lost my 2FA device
Use another sign-in method (passkey or a connected account) if you have one, or contact support for the product you're signing in to.